Our Services
Our services include Consulting, various HR services for the contact centre and Training for the contact centre.
Consulting
We will conduct a detailed needs analysis of your call centre and provide you with specific feedback on how your call centre compares to the industry benchmarks. Then we will tailor- make a specific plan to address any weaknesses using a combination of psychometric testing supported by financial, HR and workforce development plans.
HR for the Contact Centre
We offer an integrates seamless suite of HR services that comprises:
Skills Development Facilitation (Workplace Skills Plan and Annual Training Reports)
Mandatory & Discretionary Grants
Learnership and Apprenticeship Management
Tax deduction for Unemployed and Employed Learners
BBB-EE Advisory Services
Training for the Contact Centre overall business goal
Needs analysis using psychometric profiling
Personal Development Plan
Measure, Mentor, Incubate, Feedback, Distance travelled
Technical Skills for the Call Centre
Artisanal skills
RPL
Accredited and non accredited training
Work place learning
Non Technical
Managing myself
Managing workplace
Communications
Numeracy
Computer Literacy