Skills Programmes
Our Skills Programmes include Online Marketing, Managing Conflict, Managing Quality, Customer Service and Communications in the Contact Centre, Sales and Debt Management.
Online Marketing
The 4th industrial revolution has affected and effected all our lives. This dynamic short course takes you through a 7 step process of marketing in the digital world.
Managing Conflict
Conflict should not be avoided but managed. Healthy conflict can lead to improved communication and team work. We show you how.
Managing Quality
What are the different quality gates in the call centre? We identify them and then take you through a systematic process of assuring quality in the call centre.
Customer Service in the Contact Centre
The customer is king right? Wrong the customer is king, queen and everything else to us. This course breaks down customer service into the many different touch points and then teaches you how to service the customer through the entire process.
Communications in the Contact Centre
Lost in translation? Not with this this course . We will equip you to communicate clearly and confidently both orally and in writing.
Sales
Gone are the days when the fish came to us and all we had to do was choose which fish to catch. Now only those genuinely meeting customers’ needs will succeed. This sales course teaches the sales funnel approach and is grounded in an organic approach to selling.